Legal
Privacy Policy
Effective date: [EFFECTIVE DATE] · Last updated: 2026-09-06
Not final. Every highlighted field on this page is still a placeholder. Fill in the company details in the admin panel, and have this text reviewed by counsel, before ClarityTV takes live payments.
This policy explains what [LEGAL ENTITY NAME] collects when you use ClarityTV, why we collect it, who we share it with, and what you can ask us to do with it.
What we collect
- Your phone number. It identifies your account and carries your balance.
- Call records. Which reader you called, when the call started and ended, how long it lasted, and what it cost.
- Call recordings and transcripts. Calls may be recorded or transcribed for quality, safety and billing disputes.
- Payment information. Our payment processor handles your card. We keep the amount, the date, the result and a reference number — never your full card number.
- Site usage. Standard web logs: IP address, browser type, pages viewed, and the timestamps of those visits.
- What you tell us. Anything you send to support.
We do not ask for your Social Security number, and you should never give one to a reader.
Why we collect it
- to connect your calls and bill them correctly;
- to hold and reconcile your balance;
- to investigate billing disputes, chargebacks and fraud;
- to answer your support requests;
- to keep the service secure and working;
- to meet our legal and tax obligations.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
Who we share it with
- Our telephony and voice provider, to place and carry the call.
- Our payment processor, to take payment and issue refunds.
- Readers, who see the first name you give and the fact that you are calling — they do not see your payment details.
- Service providers such as hosting and error monitoring, bound to use the data only for us.
- Law enforcement or a court, where we are legally required to, or where someone’s safety is at risk.
- A buyer, if the business is sold or merged; we would tell you first.
How long we keep it
Call and billing records are kept for seven (7) years, which is what tax and dispute rules require of us. Call recordings are kept for twelve (12) months unless a dispute or investigation needs them for longer. Web logs are kept for ninety (90) days. When you close your account we delete what we are not required to keep.
Your choices and rights
Depending on where you live — and in California, Colorado, Connecticut, Virginia and several other states, regardless — you may have the right to:
- know what personal information we hold about you and get a copy;
- correct information that is wrong;
- delete information we are not legally required to keep;
- opt out of the sale or sharing of your information (we do neither);
- not be discriminated against for exercising any of these rights.
Write to [SUPPORT EMAIL] from the phone number or email on the account and we will respond within forty-five (45) days. We may need to verify who you are before we act on the request. You may use an authorized agent.
Children
ClarityTV is for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has used the service, write to [SUPPORT EMAIL] and we will delete the account and its data and refund any unused balance.
Cookies and browser storage
We use browser storage for two things: to remember that you confirmed you are 18 or older, and to keep small interface preferences. We do not use advertising cookies or third-party trackers. Clearing your browser data will simply make the age confirmation appear again.
Security
Traffic to the site is encrypted in transit. Balances and call records are held in an access-controlled database, and staff access is limited to those who need it to run the service. No system is perfect; if a breach affects your information we will notify you as the law requires.
Where your data is held
ClarityTV is operated from the United States and your information is processed there.
Changes to this policy
We may update this policy. We will change the date at the top of the page and, for material changes, give notice on the site before they take effect.
How to reach us
[LEGAL ENTITY NAME]
[BUSINESS STREET ADDRESS]
[CITY], [STATE] [ZIP]
Email: [SUPPORT EMAIL]
Phone: [SUPPORT PHONE]